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Customer Service

Customer Service Value Proposition

We base our customer service value proposition on personalized relationships with our clients. We understand their needs in order to offer customized and flexible banking solutions and advice. All staff of the Eastern Caribbean Amalgamated Bank (ECAB) will strive to:

  • Meet the needs of our customers in a professional, ethical and courteous manner.
  • Treat all customers with respect
  • Listen to what customers have to say and determine the exact nature of the request
  • Respond to customer enquiries promptly and efficiently
  • Act with integrity and honesty when dealing with customers
  • Provide relevant and timely feedback to the customer
  • Price our products and services competitively without compromising quality

We have placed the following tools (links at the left) at your finger tips as a convenience to assist with bettering serving you.