Customer Service

Customer Feedback

We are dedicated to delivering exceptional service to you and all our valued customers. Our Customer Support & Digital Banking Department is readily available to assist with any inquiries you may have regarding cards, online banking, loans, appointment bookings, general banking matters, and more, operating every day from 8 a.m. to 10 p.m.

You can reach out to us via phone at 268-480-6186, email us at info@ecabank.com, or engage in live chat on ECAB's website.

We deeply value your feedback as it allows us to understand where we excel as well as how we can enhance our products and services to better serve you. Please feel free to share your experiences with us via email at info@ecabank.com.

Should you find that we have fallen short of your expectations, you may to utilize our Customer Complaint Form and submit it to info@ecabank.com for prompt resolution.

Your satisfaction is our utmost priority.